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Massena Memorial expanding walk-in clinic

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MASSENA — Massena Memorial Hospital is opening a walk-in clinic to provide immediate diagnosis and treatment on evenings and weekends as well as during traditional business hours.

The new clinic will provide services that include evaluating injuries and illnesses, ordering tests, evaluating test results, conducting physical examinations and more, according to Joseph Lamp, a physician assistant who will staff the clinic.

“We’re still seeing there’s a huge void in after-hours care,” Mr. Lamb said. “This is the next progression in ensuring we meet the community’s needs.”

The walk-in clinic will be open from 8 a.m. to 8 p.m. Monday to Friday and 10 a.m. to 6 p.m. Saturday and Sunday.

“We’re here to provide services for our patients in a timely manner to serve their needs,” Mr. Lamb said.

The clinic will operate with a goal of being able to see every patient within 30 minutes of arrival. Senior Director of Practice Management Zachary K. Chapman said the clinic will be able to take in 30 patients per day at that pace.

“If we received more patients, we would bring more physicians in to maintain our quality services,” Mr. Chapman said. “No one wants to wait when they’re sick.”

The expanded walk-in clinic will also help alleviate some of the burden on the hospital’s emergency room, which has dealt with a surge of walk-ins over the last five years, said Tina R. Corcoran, senior director of public relations and planning.

“The ER has basically become a catch-all,” Mr. Chapman said. “A lot of non-emergent patients end up in the ER.”

Ms. Corcoran hopes the new walk-in clinic will slow a trend in which a growing percentage of the community is going outside the area for primary care.

“We’re willing to invest in this new service because the community needs this service,” Ms. Corcoran said. “It will give them what they need right here in the community.”

Patients can find the clinic in the Levine Outpatient Center’s former offices. An entrance to the clinic is located off Hospital Drive.

The clinic will be staffed by Mr. Lamp, nurse practitioner Alicia Sienkiewycz, medical assistant Kim Marusco and licensed practical nurses Trevor Kench and Amanda Kahrs.

Ms. Corcoran believes if the clinic is a success, more staff may be added and the hours may be extended.

“If it grows, there’s a possibility we can expand,” she said. “There’s a huge need in this community for primary-care physicians.”

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