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Quality Care

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To The Editor:

Recently, my father, Jimmy Stiles, was in a car accident. He was taken to Canton-Potsdam Hospital where he spent 10 days. I would like to take this opportunity to tell others about the excellent care he received during his stay, as well as to recognize the compassion that my entire family was extended by every employee we can into contact with.

Dad was initially in the emergency room before being transferred to the 2nd floor, and then ultimately to the Intensive Care Unit. His care at every level was remarkable. He not only suffered injuries from the accident, but the injuries complicated other health issues; it was touch and go for the first week. Not only were his medical needs attended to, he was treated with kindness and dignity every step of the way. From housekeeping, to dietary, to respiratory, down to the valets who opened the door, I was impressed and touched by the dedication these people had to their jobs and to assisting the patients and their families. As for the nurses we came into contact with, they were extraordinary. The nurses (including the RNs, LPNs, and CNAs) went above and beyond the call of duty in every sense of the word; Dad was always made to feel like his issues and concerns were important and would be taken care of. The patience and dedication of the nurses made this stressful and frightening time better for us all; and truly saved my father’s life.

And last, but certainly not least, I would particularly like to acknowledge and publicly thank the hospitalists who took care of Dad. His initial hospitalist was Dr. Timothy Atkinson, followed by Dr. Imre Rainey-Spence. I cannot say enough about these two men, nor praise them to the level they deserve. Their professionalism was beyond reproach; it was apparent that both Dr. Atkinson and Dr. Rainey-Spence were knowledgeable, caring, and dedicated young men. My dad was treated with respect and received excellent care. I credit them with saving my father’s life; a debt I can say thank you for, but one I can never repay.

We rarely forget to speak up when we are displeased with something; however we often, unfortunately, forget to speak up when someone or something is deserving of praise and recognition. I did not want this to be a missed opportunity. I needed to tell others of the phenomenal care my dad received and acknowledge the level of excellence that I feel Canton-Potsdam Hospital has attained. Thank you.

Julie Rexford

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