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Veterans advocacy group to share concerns with Massena Memorial Hospital administration


MASSENA — Members of a veterans advocacy group will meet Tuesday with Massena Memorial Hospital administrators to share some concerns, including staffing levels at the North Country Veterans Clinic.

They’re also inviting other veterans to take part in the discussions, which will be held from 11 a.m. to 1 p.m. at the hospital.

John B. Lambert, a member of the North Country Veterans Clinic Advisory Committee, said the group meets regularly, including Tuesday’s session with Massena Memorial Hospital administrators. Other members of the group are Ronald A. Faucher, Mark S. Phillips and Tom Robinson.

“We meet occasionally, probably about every 60 days. It’s a regular meeting. There are some concerns. There are always concerns,” Mr. Lambert said.

One of those concerns these days, Mr. Lambert said, is the closure of the U.S. Department of Veterans Affairs primary clinic in Malone. The location serves 699 veterans who would have to travel to Massena, Saranac Lake or Plattsburgh to receive treatment.

That closure originally was scheduled for Aug. 31. But Mark P. Brouillette, Massena Memorial’s senior director for ancillary services, said Tuesday that he and Senior Director of Practice Management Zachary K. Chapman met last week with Richard Kazel, Syracuse Veterans Medical Center manager of medical/surgical care line, and were told the closing was delayed for six months.

“The Malone clinic was given a six-month extension until 2014, which is kind of a good thing for us,” Mr. Brouillette said.

The influx of new veterans would have come at a time when the North Country Veterans Clinic, which recently celebrated its 20th anniversary, is facing staff shortages that already limit its ability to handle the number of veterans who use it, Mr. Lambert said.

The Massena clinic sees more than 1,000 veterans each month, and more than 2,100 veterans are registered to receive their care here. More than 13,000 veterans live in St. Lawrence and Franklin counties within a 60-mile radius of the clinic.

“It’s going to provide a challenge. The veterans clinic is going to be challenged to meet the needs of the area veterans and the influx of those veterans coming from the Malone clinic,” Mr. Lambert said.

He said the clinic may be looking at as many as 200 new veterans needing medical care at the Massena facility.

“We have had concerns. We knew it was coming. Now, with the closing of the Malone clinic, the challenges are right on our doorstep,” Mr. Lambert said.

But with the delay, Mr. Brouillette said, will come additional time for the hospital to recruit and credential staff for the North Country Veterans Clinic.

Mr. Lambert said veterans also are concerned about claims processing at the VA headquarters level, something that is beyond the hospital’s control.

“The veterans administration is extremely weak in their ability to process claims and meet the needs of veterans,” Mr. Lambert said. “They’re showing that they’re getting farther and farther behind the eight ball every day. We like to keep the hospital administration up to date on what our veterans’ needs are and to keep an open line of communication of ‘this is what we’ve done,’” he said.

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